VAGEND FAQ CENTRAL Get fast answers about VAGEND products with clear step-by-step guidance and media information assistance.
Pod System
Atomizers
Troubleshooting Pod System Issues
How to do if the VPRIME device doesn't turn on?
Please charge it with the recommended adaptor on the user manual for half an hour first.Please press the fire button 5 times in 2s to activate the device, and make sure that you click the fire button at an appropriate speed, 5 times within 2s, as the system might not able to recognize the clicking if you do the clicking too fast.Please contact the VAGEND support team for assistance.
How to do if the device can't be charged?
Please check if the charger works properly.Please change another adaptor and cable to charge for half an hour to test.Please charge with the recommended adaptor on the user manual.
How to do if the device does not fire?
Please ensure the device has been turned on.Please confirm the device is fully charged. If not, please charge it for half an hour and try again.Please draw and vape to check if it shows the battery indicator.If it still can't work, please try to change to another new cartridge to see if that fixes the problem.
Why it shows no pod?
The pin is made of cross gold, it gets dirty easily after being used.Please deeply clean the pins on the device and the cartridge bottom with a clean cloth or alcohol.Change a cartridge to test again.
How to do if the device not firing properly?
Please try to adjust the airflow to half to test.The sensor may not be installed properly.The sensor may enter liquid and be damaged.Please contact the support team for assistance.
How to do if the auto draw not working?
Please use a clean tissue to clean the bottom contact of the cartridge and the electrode contact pins on the pod port.Please change a cartridge to test.The sensor may be damaged.The motherboard of the device may be damaged.
How to do if the device shows short circuit?
Please use a clean tissue to clean the bottom contact of the cartridge and the electrode contact pins on the pod port.Please change a cartridge to test.The sensor may be damaged.The motherboard of the device may be damaged.Please contact the support team for assistance.
How to do if the device shows High Temp?
Please turn off the device, the device should be ready to use again after 5~10 minutes.
How to do if the pin sink/pin loosen?
Please get a tweezers that could access the contact pin, gently clamp the contact pin, you may also press the contact pin slightly.The problem should be resolved after the above method. If still not working, please contact the support team for assistance.
Troubleshooting Atomizers Issues
How to refill the e-liquid?
Fill in the e-liquid carefully without touching the inside structure.Avoid frequent squeezing of the e-liquid bottle.Close the silicone pad tightly at once.After refilling, please wait for 3 minutes before vaping.
How to prevent pod/cartridge leaking?
Please refill asap and cover the silicone pad in time, the e-liquid may leak if this process takes over 30s.The ratio of PG to VG e-liquid is recommended to be 50:50. It is recommended to use the recommended power listed in the manual as the lower power will result in insufficient atomization, increasing the risk of leaking.Please make sure the area where the device and the cartridge connect has been wiped clean and dried before use.If the cartridge is not used for more than 3 days after being filled with e-liquid, it can easily lead to leakage.There might be a problem with the cartridge if it continues to leak. It is recommended to change to a new cartridge and test again.
What type of e-liquid is recommended for cartridge?
We recommend Salt Nic 20-50mg or pod-friendly freebase e-liquid for the cartridges.